Dave
2005-12-04 14:39:11 UTC
That you can take a brand new ~$35,000 automobile on a test drive, simply by
showing your driver's license . . .
Yet you can't take a ~$300 FULL RETAIL PRICE (usually less) cellular handset
for a day or two for testing purposes without:
- A major credit card
- A copy of your driver's license
- Paying an activation fee
- Signing a 2 year contract (or 1 year in some very limited
circumstances) AND
- Often paying part or even MOST of the full retail price of the handset
up front
WHY IS THAT???
If you can test-drive a car (and risk damaging it) with no up-front cost and
no obligation to buy, why can't you "test-drive" a cellular handset before
paying for it and signing a contract. WHY?????????? Can anyone come up
with a reasonable explanation? (I didn't think so)
Why don't cellular providers have "loaner" handsets for this purpose? You'd
only need about ten per store, and they wouldn't have to be the high-end
models. For testing purposes, the low-end handsets (that the cellular
providers get for much less than a hundred bucks a piece) would do. Why
can't you just walk into Cingular or Verizon or T-Mo or whatever and say you
want a loaner handset to test the network where you live and work? WHY???
Yes, I know that all cellular service providers have a "trial" period of 10
days or 15 days or whatever, during which you can cancel your contract.
Only problem is, there is considerable money and paperwork involved just to
GET the "trial", only to learn that you have to cancel it later. THERE
SHOULD BE AN EASIER WAY. If cellular service providers would allow you to
show identification, then take a handset home for a day or two, cellular
service providers would have (literally) nothing to lose and lots of
potential customers to gain. It would be a real win-win situation. SO WHY
ISN'T IT DONE?
*************************************************************
On a side note, what brought this up was, my wife and I recently switched
jobs, only to discover that Cingular had NO SERVICE at either of our new
office locations. Cingular claimed that we should have "good" strength
signal at work. We told them that we had no service. First, they tried to
blame the handset. OK, we tried . . . 4 different Nokia handsets and 2
different Motorola handsets. 2 of the Nokia handsets we tried were recently
re-programmed with the latest list of towers (re-provisioned, or whatever
they call it). Not surprisingly, we had NO SIGNAL on any of them. Then
Cingular told us it was the buildings. Those are some really odd buildings,
blocking Cingular GSM signals both inside AND OUTSIDE, yet allowing cellular
handsets from 3 other networks to have FULL signal strength both outside AND
INSIDE. (!)
Obviously, the problem was that the Cingular network had NO COVERAGE where
we were working. Out of curiosity though, I walked into a local Cingular
store and asked to see the street level coverage map (WHY IS THIS ONLY
ACCESSIBLE IN THE CINGULAR STORE?!?) and sure enough . . . I could confirm
with my own eyes that the Cingular coverage map showed the building where I
work was smack dab in the middle of a "good" signal strength area. So
Cingular didn't lie to us . . . they just fed us information that is
obviously inaccurate. That is, their street level map shows "good" signal
strength in a couple of areas where there is in fact NO SIGNAL AT ALL.
In other words, even the very detailled street level coverage maps are NO
GOOD. If you want to know if a handset will work where you live and/or
where you work, you have to take the handset "home" and "to work" and use it
from there.
So what to do? Well, we'd previously dumped Verizon for Cingular, due to
constant (and outrageous) billing errors on Verizon. We LOVED our Cingular
Nation GSM service for the two years that we used it. NO billing errors, NO
reception problems (until we switched jobs), good quality handsets that just
WORK, nothing to complain about at all with Cingular. In our experience,
Cingular's customer service was pretty good, also. At least, the few times
we did have to call Cingular customer service, our issue was resolved
immediately, on the FIRST phone call. Also, it was pretty significant that
we found Cingular's coverage was at least as good as Verizon's (and we both
travel a lot).
So we really did not want to dump Cingular, and we didn't want to switch to
Verizon, but what other choice did we have? After many years of headaches
trying to use Nextel/Sprint (employer provided handsets), I wouldn't sign
with Nextel. If you held a gun to my head and ordered me to sign with
Nextel, I'd say "SHOOT".
But in our area, all we have is:
Cingular (no signal at work now, unfortunately . . . otherwise, they are
great)
Verizon (good network, so-so handsets, frequent outrageous billing errors)
Nextel/Sprint (don't even get me started on all the coverage problems with
Nextel . . . in short, the network SUCKS RAW EGGS)
T-Mobile (never had them, don't know anybody else who has them, either)
So shit, it looked like I'd have to sign with T-Mobile. When I went to the
T-Mo web site, their street level map showed "good" signal strength at both
of our work locations (ha ha) and signal strength at home was smack dab in
the middle of "good" and "fair". Considering I already knew that the street
level coverage maps can be horribly inaccurate, it wasn't very encouraging
to note that T-Mo might be just "fair" at home. I called T-Mobile to ask if
I could borrow a handset for a day or so to test it. You'd think I was
asking for the salesman's first born child or something. Is it so wrong to
want to test a network BEFORE signing a contract for service on that
network?
But then I discussed the matter with my wife. She reminded me that we both
had coworkers who used Verizon cellular handsets at our work locations. So
I reminded HER that I'd dumped Verizon as I was sick and fucking tired of
spending hours on the phone every month trying to do Verizon's work for
them. So she came back and told me that all of her friends and relatives
are on Verizon, so most of our phone calls would be "IN" and thus free. And
she REALLY wanted a Verizon handset so that she could call her best friend
for free.
Awwwww, shit . . . I guess I'm a Verizon customer again. Yup, I signed a
contract with Verizon. But take note Verizon . . . I WILL BE WATCHING MY
BILLS EXTREMELY CLOSELY. I dumped you once, and I will fucking dump you
AGAIN if you treat me like you did the last time I was your customer. "IN"
be damned if I get half my calls for free and pay WAY TOO MUCH for the REST
of my calls.
OK, enough venting.
T-Mobile take note: If you'd just let me borrow a handset for a day or two,
you might have gained a contract for service on two cellular handsets (both
Nokia 6101) recently. All I wanted was something that could reliably make
calls from both home AND work (and most areas of the continental U.S., and I
understand that ALL cellular providers do have "dead spots"). I had no way
to know if the T-Mo network would work without actually USING a T-Mo handset
at home and work, and I wasn't about to sign a contract to find out. I
don't care that I know nobody on T-Mo. If T-Mo would work for me, I WOULD
have signed with T-Mo. If I'd signed with T-Mo, my wife wouldn't have been
able to 'twist my arm' hard enough to make me go back to Verizon.
But I don't mean to pick on T-Mo specifically. It seems like ALL cellular
service providers make you sign a contract if you want to just TEST a
handset at home or YOUR OWN work location. If the cellular service
providers are worried about people borrowing the phones just to make free
phone calls, why not pass out really cheap handsets that are programmed to
ONLY connect calls to 911, other users of THE SAME CELLULAR NETWORK, and the
cellular network's customer service numbers? That is all you'd NEED to test
the network, and it wouldn't cost the cellular service provider anything.
In fact, you really don't need to make phone calls at all to test the
network. Just walk around with the borrowed handset at work and home and
see how many bars of signal strength you get. If you see 3-5 (or more) bars
of signal strength and the name of your prospective service provider is
displayed (not roaming), then you pretty much know that the handset will
work OK for you at that location. If that's not good enough, call the
customer service number (pre-programmed in the phone, probably) and ask "can
you hear me now"???? :)
To Cellular Service providers: Why don't you allow prospective customers to
test a handset at home (and work) without signing a contract? WHY????
showing your driver's license . . .
Yet you can't take a ~$300 FULL RETAIL PRICE (usually less) cellular handset
for a day or two for testing purposes without:
- A major credit card
- A copy of your driver's license
- Paying an activation fee
- Signing a 2 year contract (or 1 year in some very limited
circumstances) AND
- Often paying part or even MOST of the full retail price of the handset
up front
WHY IS THAT???
If you can test-drive a car (and risk damaging it) with no up-front cost and
no obligation to buy, why can't you "test-drive" a cellular handset before
paying for it and signing a contract. WHY?????????? Can anyone come up
with a reasonable explanation? (I didn't think so)
Why don't cellular providers have "loaner" handsets for this purpose? You'd
only need about ten per store, and they wouldn't have to be the high-end
models. For testing purposes, the low-end handsets (that the cellular
providers get for much less than a hundred bucks a piece) would do. Why
can't you just walk into Cingular or Verizon or T-Mo or whatever and say you
want a loaner handset to test the network where you live and work? WHY???
Yes, I know that all cellular service providers have a "trial" period of 10
days or 15 days or whatever, during which you can cancel your contract.
Only problem is, there is considerable money and paperwork involved just to
GET the "trial", only to learn that you have to cancel it later. THERE
SHOULD BE AN EASIER WAY. If cellular service providers would allow you to
show identification, then take a handset home for a day or two, cellular
service providers would have (literally) nothing to lose and lots of
potential customers to gain. It would be a real win-win situation. SO WHY
ISN'T IT DONE?
*************************************************************
On a side note, what brought this up was, my wife and I recently switched
jobs, only to discover that Cingular had NO SERVICE at either of our new
office locations. Cingular claimed that we should have "good" strength
signal at work. We told them that we had no service. First, they tried to
blame the handset. OK, we tried . . . 4 different Nokia handsets and 2
different Motorola handsets. 2 of the Nokia handsets we tried were recently
re-programmed with the latest list of towers (re-provisioned, or whatever
they call it). Not surprisingly, we had NO SIGNAL on any of them. Then
Cingular told us it was the buildings. Those are some really odd buildings,
blocking Cingular GSM signals both inside AND OUTSIDE, yet allowing cellular
handsets from 3 other networks to have FULL signal strength both outside AND
INSIDE. (!)
Obviously, the problem was that the Cingular network had NO COVERAGE where
we were working. Out of curiosity though, I walked into a local Cingular
store and asked to see the street level coverage map (WHY IS THIS ONLY
ACCESSIBLE IN THE CINGULAR STORE?!?) and sure enough . . . I could confirm
with my own eyes that the Cingular coverage map showed the building where I
work was smack dab in the middle of a "good" signal strength area. So
Cingular didn't lie to us . . . they just fed us information that is
obviously inaccurate. That is, their street level map shows "good" signal
strength in a couple of areas where there is in fact NO SIGNAL AT ALL.
In other words, even the very detailled street level coverage maps are NO
GOOD. If you want to know if a handset will work where you live and/or
where you work, you have to take the handset "home" and "to work" and use it
from there.
So what to do? Well, we'd previously dumped Verizon for Cingular, due to
constant (and outrageous) billing errors on Verizon. We LOVED our Cingular
Nation GSM service for the two years that we used it. NO billing errors, NO
reception problems (until we switched jobs), good quality handsets that just
WORK, nothing to complain about at all with Cingular. In our experience,
Cingular's customer service was pretty good, also. At least, the few times
we did have to call Cingular customer service, our issue was resolved
immediately, on the FIRST phone call. Also, it was pretty significant that
we found Cingular's coverage was at least as good as Verizon's (and we both
travel a lot).
So we really did not want to dump Cingular, and we didn't want to switch to
Verizon, but what other choice did we have? After many years of headaches
trying to use Nextel/Sprint (employer provided handsets), I wouldn't sign
with Nextel. If you held a gun to my head and ordered me to sign with
Nextel, I'd say "SHOOT".
But in our area, all we have is:
Cingular (no signal at work now, unfortunately . . . otherwise, they are
great)
Verizon (good network, so-so handsets, frequent outrageous billing errors)
Nextel/Sprint (don't even get me started on all the coverage problems with
Nextel . . . in short, the network SUCKS RAW EGGS)
T-Mobile (never had them, don't know anybody else who has them, either)
So shit, it looked like I'd have to sign with T-Mobile. When I went to the
T-Mo web site, their street level map showed "good" signal strength at both
of our work locations (ha ha) and signal strength at home was smack dab in
the middle of "good" and "fair". Considering I already knew that the street
level coverage maps can be horribly inaccurate, it wasn't very encouraging
to note that T-Mo might be just "fair" at home. I called T-Mobile to ask if
I could borrow a handset for a day or so to test it. You'd think I was
asking for the salesman's first born child or something. Is it so wrong to
want to test a network BEFORE signing a contract for service on that
network?
But then I discussed the matter with my wife. She reminded me that we both
had coworkers who used Verizon cellular handsets at our work locations. So
I reminded HER that I'd dumped Verizon as I was sick and fucking tired of
spending hours on the phone every month trying to do Verizon's work for
them. So she came back and told me that all of her friends and relatives
are on Verizon, so most of our phone calls would be "IN" and thus free. And
she REALLY wanted a Verizon handset so that she could call her best friend
for free.
Awwwww, shit . . . I guess I'm a Verizon customer again. Yup, I signed a
contract with Verizon. But take note Verizon . . . I WILL BE WATCHING MY
BILLS EXTREMELY CLOSELY. I dumped you once, and I will fucking dump you
AGAIN if you treat me like you did the last time I was your customer. "IN"
be damned if I get half my calls for free and pay WAY TOO MUCH for the REST
of my calls.
OK, enough venting.
T-Mobile take note: If you'd just let me borrow a handset for a day or two,
you might have gained a contract for service on two cellular handsets (both
Nokia 6101) recently. All I wanted was something that could reliably make
calls from both home AND work (and most areas of the continental U.S., and I
understand that ALL cellular providers do have "dead spots"). I had no way
to know if the T-Mo network would work without actually USING a T-Mo handset
at home and work, and I wasn't about to sign a contract to find out. I
don't care that I know nobody on T-Mo. If T-Mo would work for me, I WOULD
have signed with T-Mo. If I'd signed with T-Mo, my wife wouldn't have been
able to 'twist my arm' hard enough to make me go back to Verizon.
But I don't mean to pick on T-Mo specifically. It seems like ALL cellular
service providers make you sign a contract if you want to just TEST a
handset at home or YOUR OWN work location. If the cellular service
providers are worried about people borrowing the phones just to make free
phone calls, why not pass out really cheap handsets that are programmed to
ONLY connect calls to 911, other users of THE SAME CELLULAR NETWORK, and the
cellular network's customer service numbers? That is all you'd NEED to test
the network, and it wouldn't cost the cellular service provider anything.
In fact, you really don't need to make phone calls at all to test the
network. Just walk around with the borrowed handset at work and home and
see how many bars of signal strength you get. If you see 3-5 (or more) bars
of signal strength and the name of your prospective service provider is
displayed (not roaming), then you pretty much know that the handset will
work OK for you at that location. If that's not good enough, call the
customer service number (pre-programmed in the phone, probably) and ask "can
you hear me now"???? :)
To Cellular Service providers: Why don't you allow prospective customers to
test a handset at home (and work) without signing a contract? WHY????